Eclipse Authors: Pat Romanski, Elizabeth White, Liz McMillan, David H Deans, JP Morgenthal

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Harnessing Cloud 2.0 – Breaking Innovation Gridlock

bpg-1Read our latest white paper presentation: Global G-Cloud Innovation.

Harnessing Open Innovation

The headline theme is how G-Cloud (Government Cloud) design is not only just about more cost-efficient approaches to the mundane aspects of data centre computing, but can address the fundamental root issues of bureaucratic ‘innovation gridlock’ that the public sector can experience, at the business process level.

We propose the cure is “Open Innovation” – From open source software through open data and also open innovation, how processes themselves are modernized for a Cloud 2.0 world.

The UK Government began this trend, with a review and proposal for the adoption of open source software across the government.

There is also then a layer of Open Data, and openness achieved at this level which is achieved through publishing licences, and then they also began their G-Cloud program.

Open Innovation can be applied further yet, at the business process level, meaning it is transforming how the work itself is achieved, and Cloud-based business process systems are the key to unlocking this model.

2.0Cloud 2.0

As the diagram suggests Cloud 2.0 is defined as the intersection of social media, Cloud computing and also Crowdsourcing business models.

The topic is introduced and explained in more detail in visionary white paper documents from the Canadian eHealth sector.

In their Emerging Technology series Canada Health Infoway, the nation’s EHR standards authority, describe how the Cloud 2.0 model can be harnessed to improve patient treatment and map it to possible action areas for the Canadian eHealth sector:

5.2.4 Support for Social Networking and Consumer Enablement

Cloud-based implementations provide a flexible and readily scalable method for supporting the integration of social networking into e-health service delivery patterns and enabling consumers of health services to become active participants in their care.

This could include participating in communities of people with the same condition, becoming part of their own virtual care team, or simply allowing people to participate in the scheduling of their own appointments or review of results.

This captures the important business model distinction: Traditional CRM is based on a one-to-many relationship between the organization and its customers. In contrast, Cloud 2.0 is about enabling a ‘many-to-many’ model where other customers are a component part of the service to other customers.

101135-122Crowd Computing

This BBC article describes it as tapping into the ‘IT Cloud Crowd’, describing the growing trend of microtasking.

One such example is the Whitehouse project the Peer to Patent portal, a headline case study of Open Government, led by one its keynote experts Beth Noveck.

This project illustrates the huge potential for business transformation that Cloud 2.0 offers. It’s not just about migrating data-centre apps into a Cloud provider, connecting an existing IT system to a web interface or just publishing Open Data reporting data online, but rather utilizing the nature of the web to entirely re-invent the core process itself.

It’s about moving the entire process into the Cloud, and this offers considerable potential for greatly improving the efficiency and throughput of government workflows.

In this 40 page Harvard white paper Beth describes how the US Patent Office was building up a huge backlog of over one million patent applications due to a ‘closed’ approach where only staff from the USPTO could review, contribute and decide upon applications.

To address this bottleneck she migrated the process to an online, Open version where contributors from across multiple organizations could help move an application through the process via open participation web site features.

In essence it transforms the process from ‘closed’ to ‘open’, in terms of who and how others can participate, utilizing the best practice of ‘Open Innovation‘ to break the gridlock that had occurred due the constraints caused by private, traditional ways of working.

The post Harnessing Cloud 2.0 – Breaking Innovation Gridlock appeared first on Cloud Computing Best Practices.

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