Click here to close now.

Welcome!

Eclipse Authors: XebiaLabs Blog, Ken Fogel, Sematext Blog, Marcin Warpechowski, Trevor Parsons

News Feed Item

The World's First Action Alerts™ Service from CustomerMatrix Puts the Power of Big Data in the Hands of Salespeople

Action Alerts™ helps salespeople be proactive about customer needs and risks by turning data into shortcuts to actions in real time, and helps companies meet and exceed revenue goals like no CRM, application, or BI platform ever could.

NEW YORK, Feb. 5, 2014 /PRNewswire-iReach/ -- CustomerMatrix announced today the availability of the first-ever intelligent Action Alerts™ service that helps companies exceed revenue expectations by empowering salespeople with instant and actionable Big Data insights. This breakthrough technology auto-generates revenue-boosting alerts in real time, personalized to each individual salesperson and customer situation, by understanding buyer intent and correlating it with employee interactions. Examples of Action Alerts™ insights include signals of customer satisfaction changes, at-risk opportunities, product upsell and cross-sell potential, unresponsive or missing stakeholders, deal-impacting news or changes from social media, and many more. These intelligent alerts are delivered directly to salespeople inside an existing CRM or via email, mobile devices, or a custom Web-based interface.

(Photo: http://photos.prnewswire.com/prnh/20140205/MN59439)

Action Alerts™ is powered by the next-generation, proprietary CustomerMatrix Cognitive Engine (CMCE). CMCE is a different kind of technology that understands and learns from data and interactions without programming or predefined processes. It analyzes millions of data points from all relevant internal and external sources and presents salespeople with the most accurate shortcuts to the most strategic actions.

This release has been fueled by the $5 million in funding that CustomerMatrix received from several global investors over the past two years to support the expansion of the company's innovative product offering.

Business-Critical Action AlertsHelp You Avoid Missed Sales Opportunities

According to IDC, the average company is missing out on 10 percent of its potential revenue. Missed opportunities are a major frustration for sales leaders, especially those who put extensive effort into guiding, coaching, and training their salespeople or setting up new tools and CRM processes. When it comes down to it, the only way to eliminate missed opportunities is to ensure salespeople are always talking to the right stakeholders, at the right time, with the right message. Action Alerts™ helps companies surpass the competition by ensuring that salespeople are equipped to understand the customer and proactively respond to their needs.

"Much like investors need critical stock market alerts to remain in financial control, salespeople need proactive, business-critical alerts to ensure important deals they are working on don't fall through and their valuable customers don't cancel," said Guy Mounier, Chief Executive Officer of CustomerMatrix.  "Often, major issues signal a problem, but most of the time they are hidden from the salesperson and go unrecognized. These issues cost companies customers and revenue, but the good news is that most misread opportunities can be saved by smart, well-timed actions by the salesperson. Action Alerts™ now makes that easy."

Cognitive Technology Understands the Actions of Top Performers To Empower Others with Best Practices

Action Alerts™ is powered by the CustomerMatrix Cognitive Engine, which is unique in its ability to understand current interactions and data, translate all past experiences into success patterns, and generate actionable insights to guide each salesperson through the minefield of potential issues that surround sales deals and customer management. One of the most powerful features of CustomerMatrix technology is that it automatically learns from the experiences of a company's top salespeople and best customers, and instantly applies this knowledge to the current sales context. It generates and distributes these "best practices" in real time, to give your salespeople invaluable insights into why an event happened and what to do next.

Non-Intrusive to Your Sales Processes and Infrastructure; Deploys in 2-8 Weeks

Action Alerts™ takes advantage of all your existing sales and information technologies and data infrastructure investments (Data Warehouse, etc.), deploys quickly, and creates a smart technology platform where each new Action Alert™ use case builds intelligence to maximize business impact. The CustomerMatrix Cognitive Engine enables schemaless predictive analytics, skipping all data preparation work and correlating millions of unstructured data attributes. It leaves the data where it is, in its original form, and processes disorganized data by building success patterns and automatically suggesting the best next step in each unique customer context.

How the Action Alerts™ Service Works

CustomerMatrix's patent-pending technology uses a revolutionary, Gartner®-validated cognitive engine, open architecture, and API that runs on top of open source Big Data infrastructure and schemaless predictive analytics to analyze all internal and external data from a company's historical and current opportunities, actions of top sales performers, and customer touch points from across all communication channels. It then listens to the signals that matter (unique to each company) and auto-generates real-time, relevant alerts for each salesperson when it finds potential revenue that has not been recognized, an opportunity in trouble, or a customer that is about to churn. 

Action Alerts™ by CustomerMatrix is a Cloud-based, managed service that works with a company's current CRM and infrastructure. It does not require an SI or a Data Scientist to manage it. It runs on any cloud a company chooses, including a Private Cloud, and is fully managed and monitored by the CustomerMatrix team.

To learn more about CustomerMatrix or to request a personalized demo, visit www.CustomerMatrix.com.

About CustomerMatrix

CustomerMatrix, the leading sales excellence software company, amplifies the power of sales and customer care professionals by giving them actionable Big Data insights to drive revenue. It delivers the world's first Action Alerts™ service that auto-generates revenue-impacting alerts tailored to each salesperson and unique customer situation, and proactively explains buyer intent or churn risk.

Powered by a human-like cognitive technology, Action Alerts™ tracks the pulse of customers across all internal and external sources and analyzes millions of complex signals that impact deals, including clues that normally only humans can recognize. It automatically learns and shares best practices, in real time, tailored to each context. This new kind of "digital intuition" enables companies to anticipate risks and uncover new opportunities far ahead of the competition. Action Alerts™ leverages existing CRM infrastructure investments and deploys in just weeks.

Customers include some of the best sales-led organizations in the world, including Schneider Electric, Nexans, GDF SUEZ, BNP Paribas, and Allianz. Visit www.CustomerMatrix.com to learn more.

Media Contact: Inna Gordin, CustomerMatrix, 1.888.920.4530, ext. 202, [email protected]

News distributed by PR Newswire iReach: https://ireach.prnewswire.com

SOURCE CustomerMatrix

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
Wearable devices have come of age. The primary applications of wearables so far have been "the Quantified Self" or the tracking of one's fitness and health status. We propose the evolution of wearables into social and emotional communication devices. Our BE(tm) sensor uses light to visualize the skin conductance response. Our sensors are very inexpensive and can be massively distributed to audiences or groups of any size, in order to gauge reactions to performances, video, or any kind of presentation. In her session at @ThingsExpo, Jocelyn Scheirer, CEO & Founder of Bionolux, will discuss ho...
The true value of the Internet of Things (IoT) lies not just in the data, but through the services that protect the data, perform the analysis and present findings in a usable way. With many IoT elements rooted in traditional IT components, Big Data and IoT isn’t just a play for enterprise. In fact, the IoT presents SMBs with the prospect of launching entirely new activities and exploring innovative areas. CompTIA research identifies several areas where IoT is expected to have the greatest impact.
The 4th International Internet of @ThingsExpo, co-located with the 17th International Cloud Expo - to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA - announces that its Call for Papers is open. The Internet of Things (IoT) is the biggest idea since the creation of the Worldwide Web more than 20 years ago.
Every day we read jaw-dropping stats on the explosion of data. We allocate significant resources to harness and better understand it. We build businesses around it. But we’ve only just begun. For big payoffs in Big Data, CIOs are turning to cognitive computing. Cognitive computing’s ability to securely extract insights, understand natural language, and get smarter each time it’s used is the next, logical step for Big Data.
There's no doubt that the Internet of Things is driving the next wave of innovation. Google has spent billions over the past few months vacuuming up companies that specialize in smart appliances and machine learning. Already, Philips light bulbs, Audi automobiles, and Samsung washers and dryers can communicate with and be controlled from mobile devices. To take advantage of the opportunities the Internet of Things brings to your business, you'll want to start preparing now.
17th Cloud Expo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterprises are using some form of XaaS – software, platform, and infrastructure as a service.
P2P RTC will impact the landscape of communications, shifting from traditional telephony style communications models to OTT (Over-The-Top) cloud assisted & PaaS (Platform as a Service) communication services. The P2P shift will impact many areas of our lives, from mobile communication, human interactive web services, RTC and telephony infrastructure, user federation, security and privacy implications, business costs, and scalability. In his session at @ThingsExpo, Robin Raymond, Chief Architect at Hookflash, will walk through the shifting landscape of traditional telephone and voice services ...
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at Internet of @ThingsExpo, James Kirkland, Chief Architect for the Internet of Things and Intelligent Systems at Red Hat, described how to revolutioniz...
For IoT to grow as quickly as analyst firms’ project, a lot is going to fall on developers to quickly bring applications to market. But the lack of a standard development platform threatens to slow growth and make application development more time consuming and costly, much like we’ve seen in the mobile space. In his session at @ThingsExpo, Mike Weiner is Product Manager of the Omega DevCloud with KORE Telematics Inc., will discuss the evolving requirements for developers as IoT matures and conduct a live demonstration of how quickly application development can happen when the need to comply...
Converging digital disruptions is creating a major sea change - Cisco calls this the Internet of Everything (IoE). IoE is the network connection of People, Process, Data and Things, fueled by Cloud, Mobile, Social, Analytics and Security, and it represents a $19Trillion value-at-stake over the next 10 years. In her keynote at @ThingsExpo, Manjula Talreja, VP of Cisco Consulting Services, will discuss IoE and the enormous opportunities it provides to public and private firms alike. She will share what businesses must do to thrive in the IoE economy, citing examples from several industry sector...
Container frameworks, such as Docker, provide a variety of benefits, including density of deployment across infrastructure, convenience for application developers to push updates with low operational hand-holding, and a fairly well-defined deployment workflow that can be orchestrated. Container frameworks also enable a DevOps approach to application development by cleanly separating concerns between operations and development teams. But running multi-container, multi-server apps with containers is very hard. You have to learn five new and different technologies and best practices (libswarm, sy...
SYS-CON Events announced today that DragonGlass, an enterprise search platform, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. After eleven years of designing and building custom applications, OpenCrowd has launched DragonGlass, a cloud-based platform that enables the development of search-based applications. These are a new breed of applications that utilize a search index as their backbone for data retrieval. They can easily adapt to new data sets and provide access to both structured and unstruc...
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo in Silicon Valley. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal an...
The security devil is always in the details of the attack: the ones you've endured, the ones you prepare yourself to fend off, and the ones that, you fear, will catch you completely unaware and defenseless. The Internet of Things (IoT) is nothing if not an endless proliferation of details. It's the vision of a world in which continuous Internet connectivity and addressability is embedded into a growing range of human artifacts, into the natural world, and even into our smartphones, appliances, and physical persons. In the IoT vision, every new "thing" - sensor, actuator, data source, data con...
SYS-CON Events announced today that the "First Containers & Microservices Conference" will take place June 9-11, 2015, at the Javits Center in New York City. The “Second Containers & Microservices Conference” will take place November 3-5, 2015, at Santa Clara Convention Center, Santa Clara, CA. Containers and microservices have become topics of intense interest throughout the cloud developer and enterprise IT communities.
Buzzword alert: Microservices and IoT at a DevOps conference? What could possibly go wrong? In this Power Panel at DevOps Summit, moderated by Jason Bloomberg, the leading expert on architecting agility for the enterprise and president of Intellyx, panelists will peel away the buzz and discuss the important architectural principles behind implementing IoT solutions for the enterprise. As remote IoT devices and sensors become increasingly intelligent, they become part of our distributed cloud environment, and we must architect and code accordingly. At the very least, you'll have no problem fil...
IoT is still a vague buzzword for many people. In his session at @ThingsExpo, Mike Kavis, Vice President & Principal Cloud Architect at Cloud Technology Partners, discussed the business value of IoT that goes far beyond the general public's perception that IoT is all about wearables and home consumer services. He also discussed how IoT is perceived by investors and how venture capitalist access this space. Other topics discussed were barriers to success, what is new, what is old, and what the future may hold. Mike Kavis is Vice President & Principal Cloud Architect at Cloud Technology Pa...
Disruptive macro trends in technology are impacting and dramatically changing the "art of the possible" relative to supply chain management practices through the innovative use of IoT, cloud, machine learning and Big Data to enable connected ecosystems of engagement. Enterprise informatics can now move beyond point solutions that merely monitor the past and implement integrated enterprise fabrics that enable end-to-end supply chain visibility to improve customer service delivery and optimize supplier management. Learn about enterprise architecture strategies for designing connected systems tha...
There's Big Data, then there's really Big Data from the Internet of Things. IoT is evolving to include many data possibilities like new types of event, log and network data. The volumes are enormous, generating tens of billions of logs per day, which raise data challenges. Early IoT deployments are relying heavily on both the cloud and managed service providers to navigate these challenges. In her session at Big Data Expo®, Hannah Smalltree, Director at Treasure Data, discussed how IoT, Big Data and deployments are processing massive data volumes from wearables, utilities and other machines...
SYS-CON Events announced today that MetraTech, now part of Ericsson, has been named “Silver Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York, NY. Ericsson is the driving force behind the Networked Society- a world leader in communications infrastructure, software and services. Some 40% of the world’s mobile traffic runs through networks Ericsson has supplied, serving more than 2.5 billion subscribers.