Welcome!

Eclipse Authors: Cynthia Dunlop, Liz McMillan, Elizabeth White, XebiaLabs Blog, Ken Fogel

News Feed Item

Actuate Announces ActuateOne for Customer Communications Management

ActuateOne LIVE! 2012 - Actuate Corporation (NASDAQ: BIRT), The BIRT Company™ – delivering more insights to more people than all BI companies combined – today announced ActuateOne® for Customer Communications Management (CCM), an integrated solution for top-tier organizations to design, process, store and deliver high-volume customer communications, including account statements, policies, and bills. ActuateOne for CCM is the first in a series of solutions based on the BIRT iHub, a next generation solution deployment framework for delivering applications that keep end-users up to date on the insights they need – where and when they are needed.

“ActuateOne for CCM is designed to give organizations ultimate flexibility to integrate individual components within their existing infrastructures, or to deploy the complete solution to manage their enterprise customer communications,” said Steve Jones, Vice President and General Manager, Actuate Xenos Group. “With the solution, organizations are now able to aggregate customer data for campaign analysis, create targeted customer communications and deliver them to customers through their desired channels, via print and mail or digital channels on desktop or mobile devices.”

"In Customer Communications Management, as with other information management environments, awareness of the entire CCM process tends to be fragmented and limited to an individual's specific area of focus," said John Mancini, President at AIIM International. "When information managers don't have a sense of how the entire Customer Communications process fits together, it limits their ability to make optimal decisions, plus they waste an inordinate amount of resources trying to integrate technologies and processes. What are needed are end-to-end technologies that enable CCM to be understood across data acquisition, content composition, processing, archiving and delivery."

Within an integrated ActuateOne for CCM environment, organizations can:

  • Build market-driven and customer targeted strategies: With sophisticated data acquisition, data mining and analytics, organizations can freely analyze customer data. Marketers can identify market-specific insights and create targeted communications. Communications can be defined to insert directed trans-promo, next best offers and targeted marketing messages tailored to each targeted customer segment.
  • Compose and create targeted customer communications: With end-to-end document composition using BIRT, ActuateOne for CCM simplifies the creation of customer communications. Taking raw data from varying data sources, the solution creates targeted and personalized customer communications for both modern-interactive and traditional-print delivery. Through the use of definable templates organizations can quickly create customer communications with organizational branding, customer data and personalized marketing messages.
  • Automate and manage customer communications: With leading document processing and transformation capabilities, ActuateOne for CCM easily stays on top of data deluge and the process complexity that accompanies it. The solution simplifies the processes involved in managing disparate systems and applications by managing the end-to-end communications process, from data acquisition to analysis, composition, archive and delivery to end consumers for print and electronic consumption. With the ability to define and automate business processes, ActuateOne for CCM enables administrators to control, log and audit the entire communications process.
  • Securely Store Customer Communications: Using state-of-the-art electronic archiving, ActuateOne for CCM addresses a key challenge faced by today’s IT personnel – to efficiently store and retrieve documents for numerous business purposes, ranging from business analytics to online presentment to regulatory compliance. The solution provides efficient search and retrieval and enables the retention and disposition to satisfy industry-specific regulatory requirements. With a built-in audit, logging and reports, ActuateOne for CCM provides a 360° system view, letting administrators identify potential concerns before they become performance bottlenecks.
  • Delivering content where it’s needed, when it’s needed: With its electronic, multi-channel delivery architecture, ActuateOne for CCM facilitates secure internal and external access of customer communications, enabling organizations to efficiently deliver content to internal users and external customers. By using ActuateOne for CCM’s ability to leverage a single composition design, only a single format is required to enable delivery for print, web, mobile and touch enabled devices.
  • Enrich customer-facing applications: With the ability to build or integrate with application portals and dashboards, ActuateOne for CCM enables organizations to share useful information such as insurance policies, service specifications and billing details to enrich the individual customer experience. The solution connects customer-facing applications with relevant content to increase application functionality by delivering communications in traditional static formats like PDF for simple statement review, as well as interactive formats that allow users to analyze, aggregate, manipulate and graph data within the customer-facing application.

"The acquisition of Xenos by Actuate was certainly well received by the industry. ActuateOne for CCM delivers an end-to-end approach to a complex set of processes," said Skip Henk, President/CEO of Xplor International. "With multiple entry points, organizations with partial Customer Communications Management solutions already in place get to protect their existing investment. Their "customizable" solution platform ensures future investments will remain relevant as multi-channel delivery and management possibilities evolve. It's nice to see the challenges of CCM being effectively addressed utilizing integrated technologies and offered by this industry leader."

To learn more about ActuateOne for CCM visit: www.actuate.com/CCM.

Actuate – The BIRT Company

Actuate founded and co-leads the BIRT open source project, which is used by 2 million developers around the globe and serves as the foundation of the ActuateOne® platform. Applications built on ActuateOne deliver more business and consumer insights to more people than all BI companies combined - ensuring organizations are ready for the exponential growth of Big Data and the proliferation of touch devices.

The ActuateOne platform empowers developers to rapidly develop custom, BIRT-based business analytics and customer communications applications. ActuateOne applications built with one BIRT design can access and integrate any data, including unstructured sources. They provide one user experience regardless of skill level and are supported by one platform for any cloud, hybrid, on-premise, web or touch device deployment.

Headquartered in Silicon Valley, Actuate has over 5,000 customers globally in a diverse range of business areas including financial services, technology and the public sector. Actuate is listed on NASDAQ under the symbol BIRT. For more information, visit www.actuate.com or engage with the BIRT community at www.birt-exchange.com.

Copyright © 2012 Actuate Corporation. All rights reserved. Actuate, ActuateOne, and the Actuate logo are registered trademarks of Actuate Corporation and/or its affiliates in the U.S. and certain other countries. All other brands, names or trademarks mentioned may be trademarks of their respective owners.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
Fact is, enterprises have significant legacy voice infrastructure that’s costly to replace with pure IP solutions. How can we bring this analog infrastructure into our shiny new cloud applications? There are proven methods to bind both legacy voice applications and traditional PSTN audio into cloud-based applications and services at a carrier scale. Some of the most successful implementations leverage WebRTC, WebSockets, SIP and other open source technologies. In his session at @ThingsExpo, Da...
Cognitive Computing is becoming the foundation for a new generation of solutions that have the potential to transform business. Unlike traditional approaches to building solutions, a cognitive computing approach allows the data to help determine the way applications are designed. This contrasts with conventional software development that begins with defining logic based on the current way a business operates. In her session at 18th Cloud Expo, Judith S. Hurwitz, President and CEO of Hurwitz & ...
Almost two-thirds of companies either have or soon will have IoT as the backbone of their business in 2016. However, IoT is far more complex than most firms expected. How can you not get trapped in the pitfalls? In his session at @ThingsExpo, Tony Shan, a renowned visionary and thought leader, will introduce a holistic method of IoTification, which is the process of IoTifying the existing technology and business models to adopt and leverage IoT. He will drill down to the components in this fra...
The Internet of Things can drive efficiency for airlines and airports. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Sudip Majumder, senior director of development at Oracle, will discuss the technical details of the connected airline baggage and related social media solutions. These IoT applications will enhance travelers' journey experience and drive efficiency for the airlines and the airports. The session will include a working demo and a technical d...
I'm a lonely sensor. I spend all day telling the world how I'm feeling, but none of the other sensors seem to care. I want to be connected. I want to build relationships with other sensors to be more useful for my human. I want my human to understand that when my friends next door are too hot for a while, I'll soon be flaming. And when all my friends go outside without me, I may be left behind. Don't just log my data; use the relationship graph. In his session at @ThingsExpo, Ryan Boyd, Engi...
SYS-CON Events announced today that Pulzze Systems will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Pulzze Systems, Inc. provides infrastructure products for the Internet of Things to enable any connected device and system to carry out matched operations without programming. For more information, visit http://www.pulzzesystems.com.
SYS-CON Events announced today that Numerex Corp, a leading provider of managed enterprise solutions enabling the Internet of Things (IoT), will exhibit at the 19th International Cloud Expo | @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Numerex Corp. (NASDAQ:NMRX) is a leading provider of managed enterprise solutions enabling the Internet of Things (IoT). The Company's solutions produce new revenue streams or create operating...
If you’re responsible for an application that depends on the data or functionality of various IoT endpoints – either sensors or devices – your brand reputation depends on the security, reliability, and compliance of its many integrated parts. If your application fails to deliver the expected business results, your customers and partners won't care if that failure stems from the code you developed or from a component that you integrated. What can you do to ensure that the endpoints work as expect...
The Transparent Cloud-computing Consortium (abbreviation: T-Cloud Consortium) will conduct research activities into changes in the computing model as a result of collaboration between "device" and "cloud" and the creation of new value and markets through organic data processing High speed and high quality networks, and dramatic improvements in computer processing capabilities, have greatly changed the nature of applications and made the storing and processing of data on the network commonplace.
WebRTC adoption has generated a wave of creative uses of communications and collaboration through websites, sales apps, customer care and business applications. As WebRTC has become more mainstream it has evolved to use cases beyond the original peer-to-peer case, which has led to a repeating requirement for interoperability with existing infrastructures. In his session at @ThingsExpo, Graham Holt, Executive Vice President of Daitan Group, will cover implementation examples that have enabled ea...
Major trends and emerging technologies – from virtual reality and IoT, to Big Data and algorithms – are helping organizations innovate in the digital era. However, to create real business value, IT must think beyond the ‘what’ of digital transformation to the ‘how’ to harness emerging trends, innovation and disruption. Architecture is the key that underpins and ties all these efforts together. In the digital age, it’s important to invest in architecture, extend the enterprise footprint to the cl...
Fifty billion connected devices and still no winning protocols standards. HTTP, WebSockets, MQTT, and CoAP seem to be leading in the IoT protocol race at the moment but many more protocols are getting introduced on a regular basis. Each protocol has its pros and cons depending on the nature of the communications. Does there really need to be only one protocol to rule them all? Of course not. In his session at @ThingsExpo, Chris Matthieu, co-founder and CTO of Octoblu, walk you through how Oct...
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life sett...
SYS-CON Events announced today that ReadyTalk, a leading provider of online conferencing and webinar services, has been named Vendor Presentation Sponsor at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. ReadyTalk delivers audio and web conferencing services that inspire collaboration and enable the Future of Work for today’s increasingly digital and mobile workforce. By combining intuitive, innovative tec...
Vidyo, Inc., has joined the Alliance for Open Media. The Alliance for Open Media is a non-profit organization working to define and develop media technologies that address the need for an open standard for video compression and delivery over the web. As a member of the Alliance, Vidyo will collaborate with industry leaders in pursuit of an open and royalty-free AOMedia Video codec, AV1. Vidyo’s contributions to the organization will bring to bear its long history of expertise in codec technolo...
SYS-CON Events announced today that Bsquare has been named “Silver Sponsor” of SYS-CON's @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. For more than two decades, Bsquare has helped its customers extract business value from a broad array of physical assets by making them intelligent, connecting them, and using the data they generate to optimize business processes.
The vision of a connected smart home is becoming reality with the application of integrated wireless technologies in devices and appliances. The use of standardized and TCP/IP networked wireless technologies in line-powered and battery operated sensors and controls has led to the adoption of radios in the 2.4GHz band, including Wi-Fi, BT/BLE and 802.15.4 applied ZigBee and Thread. This is driving the need for robust wireless coexistence for multiple radios to ensure throughput performance and th...
Enterprise IT has been in the era of Hybrid Cloud for some time now. But it seems most conversations about Hybrid are focused on integrating AWS, Microsoft Azure, or Google ECM into existing on-premises systems. Where is all the Private Cloud? What do technology providers need to do to make their offerings more compelling? How should enterprise IT executives and buyers define their focus, needs, and roadmap, and communicate that clearly to the providers?
SYS-CON Events announced today that Commvault, a global leader in enterprise data protection and information management, has been named “Bronze Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Commvault is a leading provider of data protection and information management solutions, helping companies worldwide activate their data to drive more value and business insight and to transform moder...
There is little doubt that Big Data solutions will have an increasing role in the Enterprise IT mainstream over time. Big Data at Cloud Expo - to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA - has announced its Call for Papers is open. Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is...